Walk into an appliance outlet and you will see three words on the price tags: open box, scratch and dent, and new in box. All three can save you money compared to a big-box store, but they are not the same thing. Knowing the difference helps you pick the right balance of price and finish for your home.
Open box
Open box appliances were boxed up and ready to sell, but the box was opened before the unit reached a customer. It may have been a store display, a return that was never installed, or a unit that was simply unpacked to inspect it.
- No visible cosmetic imperfections
- Fully tested and works as it should
- Comes with a 1-year manufacturer warranty
Best for: shoppers who want a clean, like-new look and still want to pay less than full retail.
Scratch and dent
Scratch and dent appliances are new units with a cosmetic mark, usually from shipping or warehouse handling. The mark does not affect how the appliance performs. These units are priced in tiers based on how noticeable the mark is, so the more visible the flaw, the bigger the discount.
- Cosmetic marks only
- Usually the biggest savings, up to 50% off MSRP on select units
- Store warranty on select units, confirmed at the time of sale
Best for: anyone who cares more about price than looks, or who is placing the appliance where a side panel will be hidden by cabinets.
New in box
New in box appliances are exactly what they sound like: brand new and still sealed in the original packaging, with the original manufacturer warranty.
- Never opened
- Original manufacturer warranty
- Often eligible for extended warranty
Best for: buyers who want a perfect unit and the full factory package, at outlet pricing instead of big-box pricing.
Quick comparison
| Condition | Look | Savings | Warranty |
|---|---|---|---|
| Open box | Like new | Good | 1-year manufacturer warranty |
| Scratch and dent | Cosmetic marks | Best | Store warranty on select units |
| New in box | Factory sealed | Outlet price | Original manufacturer warranty |
How to choose
Start with where the appliance will live. A washer in a garage or a fridge tucked between tall cabinets is a perfect scratch and dent candidate. A range that sits in the middle of an open kitchen might be worth the extra few dollars for open box or new in box.
Next, think about your budget. With financing options starting at $0 down from six partners, many customers move up a condition level without paying more today. See how it works on our financing page.
Compare them side by side
The easiest way to decide is to see all three conditions next to each other. Browse everything in stock, read more about scratch and dent, or stop by Houston Appliance Outlet at 2395 Hwy 6, Suite A1, Houston, TX 77077. You can also call (713) 820-7959 and our team will help you compare models.
Khloe Rogers is a content writer and editor who writes the buying guides and how-to articles on the Houston Appliance Outlet blog. Her guides explain things in plain language and focus on what to check before you buy.
