At Texas Appliance Hub, we pride ourselves on providing respectful, helpful service at every stage of your experience. Whether you’re shopping in-store, online, or reaching out after a purchase, our team is here to support you clearly and professionally.

Ways to Reach Us

You can contact our customer support team through the following channels:

* Visit us in-store during business hours
* Call us at +1 (713) 815-5772
* Email us at info@houstonapplianceoutlet.com
* Message us on Instagram or Facebook

We respond to all inquiries with professionalism and respect.

Service Hours

We are available seven days a week from 10:00 AM to 7:00 PM.

Most inquiries are answered within 24–48 business hours, depending on volume and complexity.

What You Can Expect

Our goal is to make every interaction simple, transparent, and stress-free. When you contact us, our team will:

* Answer your questions honestly and clearly
* Explain warranties, product features, and financing in simple terms
* Help you choose what best fits your needs—not just the most expensive option

We focus on providing guidance without pressure.

How We Handle Complaints

If you experience an issue, we take it seriously. Each complaint is reviewed fairly and handled on a case-by-case basis.

Depending on the situation, possible resolutions may include:

* Refunds (if eligible under our policy)
* Replacement or exchange
* Store credit or service adjustments

Our goal is to resolve issues quickly, clearly, and professionally.

Your Feedback Matters

We value your feedback—positive or negative. It helps us improve our products, services, and customer experience.

You are welcome to share your feedback with our team at any time in-store or online.

Installation Policy

We offer appliance installation services; however, we do not perform:

* Plumbing or gas line connections
* Electrical rewiring or electrical panel upgrades
* Modifications to walls, cabinets, or flooring

If a setup is unsafe, incomplete, or not compliant with installation requirements, we may reschedule or decline the service.

Your safety and the safety of our technicians is our top priority.