At Texas Appliance Hub, we specialize in open-box, scratch-and-dent, clearance, and special-purchase appliances offered at significant savings. Due to the unique nature of our inventory and limited product availability, we maintain the following policy to ensure fairness, transparency, and consistency for all customers.

1. All Sales Are Final

All purchases made at Texas Appliance Hub are considered final sale.

We do not accept returns or offer refunds for:

* Change of mind or buyer’s remorse
* Incorrect measurements, fit, or compatibility with the customer’s home
* Customer preference changes after purchase
* Cosmetic imperfections disclosed prior to purchase
* Open-box, scratch-and-dent, clearance, or “as-is” merchandise

Customers are strongly encouraged to inspect products, verify dimensions, and review all product specifications before completing a purchase.

2. Customer Inspection Requirement

Customers are responsible for inspecting appliances before pickup or immediately upon delivery.

By accepting delivery or removing merchandise from our premises, the customer acknowledges acceptance of the product’s condition unless any concerns are documented and reported at that time.

3. Exchange Eligibility

Exchanges may be considered only when:

* The appliance is defective upon receipt
* The incorrect product was provided
* Delivery damage occurred during delivery performed by Texas Appliance Hub
* The issue is reported within forty-eight (48) hours of pickup or delivery
* Clear photo or video evidence is provided
* The product remains in substantially the same condition as received, including all accessories, documentation, and serial number labels

Approved Claims

If a claim is approved, Texas Appliance Hub may provide one of the following remedies:

* Replacement of the same model (subject to availability)
* Comparable replacement product
* Store credit toward a future purchase

Refunds are generally not offered. However, if Texas Appliance Hub is unable to provide a reasonable replacement or store credit solution for a verified claim, a refund may be issued at management’s sole discretion.

4. Non-Returnable & Non-Exchangeable Merchandise

The following items are not eligible for return or exchange:

* Open-box, scratch-and-dent, clearance, or “as-is” products
* Cosmetic imperfections disclosed before purchase
* Appliances that have been installed, modified, altered, or used
* Products missing packaging, accessories, or serial number labels
* Products damaged after pickup or delivery
* Products damaged through misuse, neglect, or improper handling
* Products with unauthorized repairs or modifications

5. Cosmetic Condition Disclosure

Many products sold by Texas Appliance Hub are discounted due to cosmetic imperfections.

Cosmetic imperfections may include:

* Dents
* Scratches
* Surface blemishes
* Packaging damage
* Minor finish variations

These cosmetic conditions are reflected in the discounted pricing and are not covered under exchange, return, or warranty programs unless undisclosed at the time of sale.

6. Delivery Damage Policy

Delivery Performed by Texas Appliance Hub

Any delivery-related damage must be reported within forty-eight (48) hours of delivery with supporting photo or video evidence.

Customer Pickup or Third-Party Delivery

Once merchandise leaves our facility through customer pickup or third-party transportation, Texas Appliance Hub assumes no responsibility for damage occurring during transit, handling, installation, or storage.

7. Installation Disclaimer

Texas Appliance Hub is not responsible for appliance issues resulting from:

* Improper installation
* Incorrect electrical, gas, water, or ventilation connections
* Failure to follow manufacturer instructions
* Incompatible utility requirements
* Improper leveling or setup

We recommend professional installation for all major appliances.

8. Warranty Coverage

Manufacturer Warranty (When Applicable)

Certain products may include a manufacturer warranty.

Manufacturer warranty coverage, duration, and service eligibility are determined solely by the manufacturer and must be handled directly through the manufacturer’s authorized service network.

Warranty information will be provided at the time of purchase when available.

Texas Appliance Hub Store Warranty (Selected Products Only)

Certain products may include a Texas Appliance Hub Store Warranty and will be clearly identified at the time of sale.

Store warranty coverage applies only to functional mechanical or electrical failures occurring during the warranty period.

Store warranty does not cover:

* Cosmetic imperfections
* Normal wear and tear
* Installation-related issues
* Physical damage
* Water damage
* Power surges
* Customer misuse or neglect
* Filters, bulbs, water lines, or other consumable components
* Damage caused by improper installation or maintenance

Warranty terms and coverage periods vary by product and will be disclosed at the time of purchase.

9. Required Documentation for Claims

To process any exchange or warranty request, customers must provide:

* Original sales receipt or order number
* Product serial number
* Clear photos or videos showing the issue
* Detailed description of the problem
* Proof of delivery or pickup, when applicable

Failure to provide requested documentation may result in claim denial.

10. Store Credit Terms

Store credit:

* Is non-transferable
* Has no cash value
* Cannot be redeemed for cash
* Expires 12 Months from the date of issuance unless otherwise stated

11. Financing Disclaimer

Financing options are provided through independent third-party financing partners.

Approval decisions, financing terms, and payment obligations are determined solely by the financing provider. Texas Appliance Hub does not guarantee financing approval.

12. Inventory & Pricing Disclaimer

Due to the limited and constantly changing nature of open-box, clearance, and special-purchase inventory:

* Product availability is not guaranteed until payment is completed
* Pricing errors may occasionally occur
* Texas Appliance Hub reserves the right to cancel transactions resulting from inventory discrepancies, pricing errors, or circumstances beyond our reasonable control

13. Additional Terms

* Unauthorized returns will not be accepted
* All exchange approvals are subject to product availability
* Special-order and high-value products may be subject to additional terms and conditions
* Texas Appliance Hub reserves the right to modify these policies at any time without prior notice

Our Commitment

Texas Appliance Hub delivers quality appliances at exceptional value. We are committed to offering genuine products, transparent pricing, and dependable service that customers can trust.

For questions regarding exchanges, warranty coverage, financing options, or product availability, please contact our customer service team.