Exchange and Warranty Policy

Last updated: October 30, 2026

Overview

Houston Appliance Outlet sells new, open box and scratch and dent appliances at discounted prices. All sales are final, as explained in our Return and Refund Policy. This page explains the limited cases where we can offer an exchange and how warranty coverage works.

Exchange Eligibility

An exchange may be considered when:

• Reported within 48 hours of delivery or pickup: the appliance was damaged during delivery by our team, the wrong product was delivered, or the unit is defective on arrival
• Reported within 7 days of purchase: the appliance has a functional defect that our team verifies and that cannot be resolved through troubleshooting or repair

In both cases the unit must be in substantially the same condition as received, with its accessories, documents and serial number label, and the exchange must be approved by management.

What We May Offer

If a claim is approved, we may provide one of the following, subject to stock:

• A replacement of the same model
• A comparable replacement product
• Store credit toward a future purchase

If none of these is possible for a verified claim, a refund may be issued at management’s discretion.

What Is Not Covered

Exchanges are not offered for:

• Change of mind, sizing or fit
• Cosmetic marks such as dents, scratches or finish variations that were disclosed at sale
• Damage after delivery or pickup, including damage during customer transport
• Problems caused by improper installation, incorrect gas, water, electrical or venting connections, or not following the manufacturer’s instructions
• Misuse, neglect, unauthorized repairs or modifications
• Units missing accessories or serial number labels

Warranty Coverage

Each appliance has its own warranty, based on its condition (new, open box or scratch and dent). The warranty that applies to your unit is stated at the point of sale, so please ask our team before you buy.

Manufacturer warranty: when a unit includes one, coverage and service are handled directly by the manufacturer’s authorized service network.

Store warranty: when stated at the point of sale, it covers functional mechanical or electrical failures during the coverage period. It does not cover cosmetic marks, normal wear, installation issues, physical or water damage, power surges, misuse, or consumable parts such as filters, bulbs and water lines.

What to Send Us

To start an exchange or warranty request, please provide:

• Your receipt or order number
• The product serial number
• Clear photos or video of the issue
• A short description of the problem
• Proof of delivery or pickup, when applicable

Claims without the requested information may be delayed or denied.

Store Credit Terms

Store credit is non-transferable, has no cash value and expires 12 months from the date it is issued unless stated otherwise.

Financing and Pricing

Financing is provided by independent third-party partners, who make all approval decisions and set the terms. Because our inventory changes often, a unit is not reserved until payment is complete, and we may cancel a sale caused by a pricing or inventory error.