Return and Refund Policy

Last updated: October 30, 2026

All Sales Are Final

Houston Appliance Outlet sells new, open box and scratch and dent appliances at discounted prices. Because of this, all purchases are final sale. We do not accept returns or offer refunds for:

• Change of mind
• Incorrect measurements, fit or hookup compatibility
• Cosmetic marks that were disclosed before purchase
• Open box, scratch and dent, clearance or as-is merchandise

Please check the unit, its dimensions and its specifications before you complete your purchase.

When We Can Help

Some problems can be resolved under our Exchange and Warranty Policy:

• Within 48 hours of delivery or pickup: delivery damage caused by our team, the wrong item, or a unit that is defective on arrival
• Within 7 days of purchase: a functional defect that is verified by our team and cannot be fixed through troubleshooting or repair

Approved claims are usually resolved with a replacement, a comparable unit or store credit.

Refunds

Refunds are generally not offered. If we cannot provide a reasonable replacement or store credit for a verified claim, a refund may be issued at management’s discretion. Approved refunds go back to the original payment method and usually take 5 to 10 business days to appear, depending on your bank. Purchases made with financing are handled under the terms of the financing provider.

Inspect Your Appliance

Please inspect your appliance at pickup or at delivery. Once a unit is accepted without any noted concerns, it is considered delivered in satisfactory condition. We are not responsible for problems caused by installation by others, misuse or damage after delivery.

How to Report a Problem

Contact us as soon as you notice an issue and include:

• A clear photo or video of the problem
• Your receipt or order number
• The model and serial number
• A short description of what is happening

Call or text (713) 820-7959, email info@houstonapplianceoutlet.com or visit us at 2395 Hwy 6, Suite A1, Houston, TX 77077.